FAQs – Above the Stars

FAQs


Where are you located?

We are located in South Texas!

How can I pay?

We accept PayPal and all major credit/debit card payment!

How long is shipping?

Orders should take between 1-4 weeks depending on where you are located. 

Can I return my order?

Yes! Our policy lasts 15 days after you receive your item. If 15 days have gone by since your package was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Late or missing refunds (if applicable)
Contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ATShelpcenter@gmail.com

You will be responsible for paying for your own shipping costs for RETURNING your item. Shipping costs are non-refundable.